Submitting a Price Change to Fusion TCS
This SOP outlines the steps for submitting a price change for a property listing through the Fusion TCS platform. Following these steps ensures the request is properly logged and processed by the Rainmaker Support team.
Step-by-Step Instructions
- Log in to Fusion TCS: Go to the Fusion TCS website and log in using your credentials.
- Navigate to the Rainmaker Support Page: From the main dashboard, locate and click the "Submit" button under the Rainmaker Support section. This will take you to the Rainmaker Support ticket submission form.
- Complete the Request Details: Fill out the form with the following information.
- Project Name: Enter the name of the project associated with the listing.
- Support Request Status: Select "Pending RW" from the dropdown menu.
- Department you want to reach: Select "Listings and Closings" from the dropdown menu.
- What kind of a ticket is this?: Choose "Price Adjustment" from the list of options.
- Active Listing: Select the specific property listing from the dropdown menu that requires a price change.
- New Price: Enter the new price for the listing in the designated field.
- How would you like the new price communicated?: Select the "Price Adjustment" radio button. This indicates that the price is being adjusted, not improved or reduced.
- What happens next?: This section provides a brief overview of the next steps. It confirms that the marketing and project manager teams will review and approve the changes.
- Additional Notes or Information for this Ticket: Use this text box to add any extra information or specific details about the price change if necessary.
- Submit the Request: Once all the required information is entered, click the Submit button at the bottom of the form.
- Confirmation: A confirmation message, "Rainmaker Request Added Successfully," will appear at the top of the screen, indicating that your request has been successfully submitted. The ticket will now be processed by the Rainmaker Support team.
